This Privacy Policy applies to the website astroclash.info (the "Website"), operated by AstroClash Pty Ltd ("AstroClash", "we", "us", or "our"), a company registered in New South Wales, Australia. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
AstroClash Pty Ltd is an Australian company operating a gaming review and esports tournament platform at astroclash.info. Our registered office is at Level 12, 1 Market Street, Sydney NSW 2000, Australia. For privacy-related enquiries, contact us at [email protected].
2. Information We Collect
We collect personal information only when it is necessary to provide our services. The types of information we may collect include:
- Contact information: name, email address, and any details you provide when submitting our contact or tournament registration forms.
- Newsletter subscription data: your email address when you subscribe to our mailing list.
- Usage data: information about how you interact with our Website, including pages visited, time spent on pages, and referring URLs. This data is collected in aggregate and is not linked to your identity unless you are logged in.
- Technical data: IP address, browser type and version, operating system, and device type. This information is used for security and performance monitoring purposes.
- Cookie data: see our Cookie Policy for full details.
We do not collect sensitive information such as health data, financial account details, or government identifiers unless explicitly required and with your express consent.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and messages submitted via our contact form.
- To process tournament registrations and communicate event details to participants.
- To send you our newsletter and gaming updates, where you have subscribed to receive them.
- To improve our Website content, functionality, and user experience.
- To comply with our legal obligations under Australian law.
- To detect, investigate, and prevent fraudulent or harmful activity.
We will not use your personal information for any purpose other than those described above without your prior consent.
4. Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: where you have provided explicit consent, such as subscribing to our newsletter or accepting cookies.
- Contractual necessity: where processing is necessary to fulfil a service you have requested, such as tournament registration.
- Legitimate interests: where we have a legitimate business interest, such as improving our Website and preventing fraud, provided this does not override your rights.
- Legal obligation: where we are required to process data to comply with Australian law.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: trusted third-party service providers who assist us in operating our Website and services (e.g., email delivery, analytics), subject to strict confidentiality agreements.
- Legal requirements: where we are required by law, court order, or regulatory authority to disclose your information.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Contact form submissions are retained for up to 12 months.
- Newsletter subscriptions are retained until you unsubscribe.
- Tournament registration data is retained for up to 24 months following the event.
- Technical and usage logs are retained for up to 6 months.
7. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and restricted access to personal data within our organisation. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under the Australian Privacy Act and applicable law, you have the following rights regarding your personal information:
- Access: you may request a copy of the personal information we hold about you.
- Correction: you may request that we correct any inaccurate or incomplete information.
- Deletion: you may request that we delete your personal information, subject to our legal obligations.
- Withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Unsubscribe: you may unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email we send you.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Cookies
Our Website uses cookies and similar tracking technologies. For full details about the cookies we use and how to manage your preferences, please read our Cookie Policy.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
13. Complaints
If you believe we have breached your privacy rights, please contact us first at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. Contact Us
For any privacy-related questions or requests, please contact:
- Email: [email protected]
- Post: Privacy Officer, AstroClash Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia